Higginbotham expands with Thompson & Smith Insurance deal | Insurance business America
The move comes shortly after the 75th anniversary
Insurance News
By Jonalyn Cueto
Higginbotham has moved to work for Thompson & Smith Insurance, an independent agency based in Jackson, Tennessee.
To mark the company’s 75th anniversary, Higginbotham Chairman and CEO Rusty Reid announced the collaboration, which will expand its presence in the Southeast region.
“With Thompson & Smith, we gain a partner with excellent geographic presence, decades of experience and specialist knowledge – particularly in the construction sector, which is so strong in the Southeast,” said Reid. “But more than that, we get a partner who shares our mission and business approach.”
Why did Thompson & Smith join Higginbotham?
Chuck Thompson, CEO of Thompson & Smith Insurance, emphasized the agency’s focus on its customers with the move.
“Our number one goal is to take care of every customer and make sure they are adequately insured,” Thompson said. “Insurance is a complicated industry and our customers need someone on their side to navigate the complexity. We pride ourselves on going beyond what a standard agency could do. That’s why our customers trust us and we will do everything we can to maintain that trust.”
Roger Smith, president of Thompson & Smith Insurance, echoed Thompson’s sentiments and emphasized the needs of customers.
“With Higginbotham’s resources, we can take these clients as far as they want,” Smith said. “I am particularly pleased to be able to offer Higginbotham’s Day Two Services®. These are value-added services that go beyond the purchase of insurance coverage – that is day one – and instead support that insurance coverage with risk management services that continue throughout the life of each policy. Additionally, Higginbotham will provide Thompson & Smith with a comprehensive employee benefits department.”
Scaling services and improving workforce support
Reflecting on the decision to work with Higginbotham, Thompson emphasized the importance of a shared culture and the added benefits for both clients and the agency’s team.
“Through my father’s mentorship, I learned that selling insurance was secondary to solving customer problems,” Thompson noted. “In Higginbotham we have found a partner who shares our customer-focused culture. When you put that together with the value-added services they offer and the support of our team from an employee-owned company with fantastic benefits, it’s easy to see that we’re a great fit and they’re a great fit.”[myfather’smentoringIlearnedthatsellinginsurancewassecondarytosolvingcustomers’problems”Thompsonremarked”WithHigginbothamwefoundapartnerthatsharesourclient-focusedcultureWhenyouputthattogetherwiththevalue-addedservicestheyofferandthesupportforourteamfromanemployee-ownedfirmwithfantasticbenefitsit’seasytoseethatwe’reagreatfitforthemandthey’reagreatfitforus”[myfather’smentoringIlearnedthatsellinginsurancewassecondarytosolvingcustomers’problems”Thompsonremarked“WithHigginbothamwefoundapartnerthatsharesourclient-focusedcultureWhenyouputthattogetherwiththevalue-addedservicestheyofferandthesupportforourteamfromanemployee-ownedfirmwithfantasticbenefitsit’seasytoseethatwe’reagreatfitforthemandthey’reagreatfitforus”
Thompson & Smith Insurance is an independent property and casualty insurance agency serving both commercial and residential customers. It was created in 1998 through the merger of two independent insurance agencies.
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2024-04-05 14:11:02
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